Shipping and replacements

How Telescopes.pk delivers your order, what delivery costs, how you can pay, and what to do if something is wrong when it arrives.

Where we deliver

We deliver across Pakistan with Trax. Choose your city at checkout. If your city is not listed yet, contact us and we will arrange delivery.

Delivery charges

The charge depends on your city and on the parcel. Trax charges by weight: the parcel's actual weight or its volumetric weight (worked out from the size of the box), whichever is higher. Telescopes are light for their size, so the box often decides. You see the exact charge at checkout before you place the order.

Payment

Cash on delivery, bank transfer, JazzCash and Easypaisa, as offered at checkout. An order paid by transfer is dispatched once we have verified the payment.

Cash on delivery can be limited to orders up to a certain total; checkout shows when it applies. At present the limit is Rs 20,000.

Confirmation and tracking

After you order, we confirm it with you on WhatsApp, and by email if you gave one. When the parcel leaves, you receive the Trax tracking number. The private link to your order page, given after checkout, always shows the latest status.

Returns and replacements

We do not accept returns. If an item arrives damaged, does not work properly, or is not what you ordered, you can request a replacement within 7 days of delivery from your order page. Please also send photos of the problem on WhatsApp.

We review every request and tell you our decision. An approved replacement is dispatched with Trax, and you receive its tracking number.

Warranty

Warranty terms are being finalised and will be published on this page. Until then, contact us about any problem with a product you bought from us.